Where do the answers come from?
From your store: the product page, your catalog where there is one, and the facts you add in Knowledge, like shipping, returns and sizing. Every answer says where it came from. When your data doesn't cover a question, Label says so instead of guessing, and the question shows up in your dashboard so you can add the fact once.
Do I need to upload my catalog?
No. On any website, Label reads each product page itself. The WooCommerce plugin, and the Shopify app when it launches, also keep your catalog in sync as products change.
Can I change what it says?
Yes. Every summary and answer is in your dashboard. Edit one and it's locked: Label never rewrites it. You set the tone, from Precise to Playful, and write store instructions; try changes in the Playground before you publish them.
What happens when the trial ends?
Every plan starts with a 14-day free trial with 3,000 credits. On WooCommerce and other sites you add a card at checkout and the plan starts when the trial ends, unless you cancel. Shopify stores will be billed through Shopify.
What if I cancel?
The widget turns off at once. Your store's content is kept for 30 days in case you come back; after that it's deleted, apart from the billing records the law requires us to keep.
What about shoppers' privacy?
Shoppers don't sign in. Questions are stored with personal details removed and kept for 90 days, so you can see what people ask.
Will it slow my pages down?
The widget loads asynchronously, so it never holds up your page. Content that's already written comes from the edge, close to the shopper.